If you are a Niche Health Products member, often times I post various membership problems related to graphics or minisites. Kind of like a FAQ page. In this post I have an email exchange with a member having an issue with downloading one of the minisites.

—– Original Message —–

Subject: Downloading problem

Hi Scott. Hope you will surface from migraine ASAP!
Having a problem with downloading. I get message saying “Windows Cannot Open this file….need to know what programme created it.”

—–Original Message—–

Subject: Re: Downloading problem

Hi Colin

Thank you for the well wishes…this constant pain is getting very old.

Hope you and your family are all well!

I think my server might be running a little slow this morning…not sure.

What file are you trying to download?

Thank you

Scott
——————–
—– Original Message —–

Subject: RE: Downloading problem

The “cannot open” message comes up on the Xsite Simple version of the downloads.

Windows also sens this message.

Windows has the following information about this file type. This page will help you find software needed to open your file.

File Type: Unknown

Description: Windows does not recognize this file type.

You may search the following Web site for related software and information:

Windows Live Search
You may purchase or download software related to this file type from the following Web site:

Windows Marketplace
————————–

I feel so sorry for your son….I’ll keep him in my prayers. Tell him you know someone who can relate to his suffering and pain….don’t know if it would matter to him, but I know people will look at me after all these years and think to themselves…what’s up with this guy…what’s his problem…its all in his head… I hope future medical advances can soon help your boy.

I fell asleep yesterday and then fogot all about your problem….I apologize.

I went to another computer, totally different, with no previous cache. Everything downloaded OK, I unzipped the files without a problem and I imported into Xsite without a problem….I used the #1 download for both categories.

Can you download the file…..

if no, then there could be some security setting in your browser that is creating the problem. But if you can download the other files then it doesn’t make sense. If you’re using Internet Explorer, try using FireFox for your browser…go to http://www.mozilla.com/en-US/firefox/ and download for free

if yes….then I assume you cannot unzip the file. Make sure the downloaded file ends with the .zip extension. If it isn’t there in full try adding the extension.

What program are you using to unzip your files. If you’re using the build in windows version….go to http://www.rarlab.com/download.htm and download their free unzip program.

Also…I attached both Xsitepro versions of the minsites to this email.

Let me know if any of this helps,

Scott

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